The outbound transport (from your home to our workshop) is your responsibility.
To insure your cards during transport to our workshop, we recommend subscribing to insurance with the chosen carrier. We also advise you to keep proof of shipment.
The declared value is what you estimate for each of your cards at the time of order.
It must reflect their real market value, based on the average price observed on the market (e.g., Cardmarket).
This value is used as the basis for calculating the cost of the Security Pack and determines the maximum compensation amount in case of incident.
If your package is declared lost or stolen during the return trip, we immediately open a compensation procedure.
After verification with the carrier, we reimburse you up to the declared value of the concerned cards, according to the conditions of the Security Pack.
In case of damage observed upon receipt (bent, scratched, damaged cards), you must contact us within 30 days. Photos of the card inside the PCC case as well as a good quality video showing the card’s condition at the time of its insertion into the package destined for our workshop may be requested.
Once the damage is confirmed, you will be compensated up to the declared value of the card.
Subscription to the Security Pack takes place when choosing the options of your order, by checking the option and entering the value of your cards.
In case of doubt or need for assistance, our customer service is at your disposal.